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The most eco-friendly option to practice your favorite sports or discover new disciplines!"},"app.help.description":{"message":"Visit our FAQ section and get all your questions answered. Help, assistance and customer service from Decathlon Rentals "},"app.help.seo-description":{"message":"Visit our FAQ section and get all your questions answered. Help, assistance and customer service from Decathlon Rentals "},"app.help.seo-title":{"message":"Questions, assistance and FAQs about Decathlon's rental services | Rental Decathlon"},"app.help.title":{"message":"Questions, assistance and FAQs about Decathlon's rental services | Decathlon"},"app.info.description":{"message":"How does Decathlon's new rental service work? We explain everything you need to know about the monthly subscription and the daily rental"},"app.info.seo-description":{"message":"How does Decathlon's new rental service work? 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The most eco-friendly option to practice your favorite sports or discover new disciplines!"},"app.seo-title":{"message":"Sports equipment rental | Rental Decathlon"},"app.title":{"message":"Sports equipment rental | Decathlon"},"breadcrumb.home":{"message":"home"},"catalog_products_subscription.added_product.concat":{"message":"or"},"catalog.banner.adult_bikes.title":{"message":"Your rent, freedom and serenity in addition!"},"catalog.banner.description":{"message":"Decathlon rental"},"catalog.banner.general.description":{"message":"Decathlon rental"},"catalog.banner.golf.title":{"message":"practice freely"},"catalog.banner.kids_bike.title":{"message":"As your child grows, so does his bike!","description":"A medida que su hijo crece, ¡también lo hace su bicicleta!"},"catalog.daily":{"message":"/ day"},"catalog.filter.age":{"message":"Filters"},"catalog.filter.sport":{"message":"Filter by sport"},"catalog.filtered_with":{"message":"Filtered with"},"catalog.filters":{"message":"Filters"},"catalog.filters.age":{"message":"Type"},"catalog.filters.apply_button_label":{"message":"Apply"},"catalog.filters.cancel_button_label":{"message":"Cancel"},"catalog.filters.filtered_with":{"message":"Filtered with"},"catalog.filters.price":{"message":"Price"},"catalog.filters.price.maximum":{"message":"Maximum"},"catalog.filters.price.minimum":{"message":"Minimum"},"catalog.filters.remove":{"message":"Reset all"},"catalog.filters.sport":{"message":"Filter by sport"},"catalog.filters.title":{"message":"Filters"},"catalog.monthly":{"message":"/ month"},"catalog.products.card.color":{"message":"Color:"},"catalog.products.card.contract_number":{"message":"Contract nº"},"catalog.products.card.my_invoices":{"message":"My invoices"},"catalog.products.card.size":{"message":"Size:"},"catalog.products.subscription.added_product.comfort":{"message":"For your convenience the offer includes"},"catalog.products.subscription.added_product.concat":{"message":"or"},"catalog.products.subscription.added_product.security":{"message":"For your safety the offer includes"},"catalog.products.subscription.availability_button_label":{"message":"Stores with the service available"},"catalog.products.subscription.availability_title":{"message":"Stores with the service available"},"catalog.products.subscription.breadcrumb_home":{"message":"home"},"catalog.products.subscription.monthly":{"message":"/ month"},"catalog.products.subscription.no_data":{"message":"The information for this article could not be obtained"},"catalog.products.subscription.no_image":{"message":"The image could not be loaded"},"catalog.products.subscription.no_subscription":{"message":"Subscription cannot be done online.
\nCheck availability in store to do it there."},"catalog.products.subscription.services.monthly":{"message":"/ month"},"catalog.products.subscription.services.no_data":{"message":"The information for this article could not be obtained"},"catalog.products.subscription.services.title":{"message":"Included services"},"catalog.products.subscription.size":{"message":"Size"},"catalog.products.subscription.tag":{"message":"Subscription Rental"},"catalog.products.subscription.technical_information.no_data":{"message":"The information for this article could not be obtained"},"catalog.products.subscription.technical_information.see_less_button_label":{"message":"see less"},"catalog.products.subscription.technical_information.see_more_button_label":{"message":"See more"},"catalog.products.subscription.technical_information.title":{"message":"Technical information"},"catalog.products.title":{"message":"Products"},"challenge_payment.form.contract_number":{"message":"Contract number"},"challenge_payment.form.error":{"message":"An error has occurred."},"challenge_payment.form.invoice_number":{"message":"Invoice number"},"challenge_payment.form.no_contract_number":{"message":"I don't have a contract number"},"challenge_payment.form.no_invoice_number":{"message":"I don't have the invoice number"},"challenge_payment.form.reason":{"message":"Reason for disagreement"},"challenge_payment.form.reason_helper":{"message":"50 characters minimum"},"challenge_payment.form.reason_placeholder":{"message":"Explain the reason for the challenge"},"challenge_payment.form.submit":{"message":"Validate"},"challenge_payment.personal_information":{"message":"Personal information"},"challenge_payment.title":{"message":"claim a payment"},"faq.button_label":{"message":"customer support"},"faq.contact.description":{"message":"If with the previous help you still have any questions you can contact our customer service center"},"faq.contact.schedule":{"message":"Hours: Monday to Saturday from 10:00 a.m. to 8:00 p.m."},"faq.contact.title":{"message":"Contact Decathlon Rental"},"faq.description":{"message":"Solve your doubts and find all the help related to Decathlon Rental."},"faq.questions.faq_rental.1.a":{"message":"

To take advantage of our new daily rental service, you must first check if your favorite DECATHLON store has the daily rental service available. In the case of traveling to another area of Spain, you should check that you have the national territory, they have the rental service available for days. Then you must enter our website https://rental.decathlon.com , and follow all the steps until your rental reservation is complete. During this process, you will have to select the products you want to rent, as well as the date, you will have to connect with your My Decathlon account, and finally you will have to enter your bank card details to finalize the reservation. You also have the possibility of going directly to our store, and with the help of a collaborator, in a few minutes you can manage a Rental. Remember that despite going to a physical store, payment will be made online (card). Keep in mind that this service is reserved for customers who have a My decathlon account and that during the process you will need to have a Visa or MasterCard

"},"faq.questions.faq_rental.1.q":{"message":"How can I RENT a product for days?"},"faq.questions.faq_rental.10.a":{"message":"

You can order as many quantities of products as the store that offers the rental service has availability. If the Decathlon team detects something strange in the reservation, they can contact the client to verify that everything has been done correctly

"},"faq.questions.faq_rental.10.q":{"message":"How many products can I order?"},"faq.questions.faq_rental.11.a":{"message":"

To pay a Rent, we have two options available:

1- If the reservation is made from our website: After selecting the offer, and adding it to the basket, you will start the payment process, from which you must first identify yourself with the My Decathlon account, and have chosen the store collection of your Rental, you must proceed to the payment and for this you must enter the details of your bank card, from which the entire rental price will be paid. During this process, you will also have to accept the general conditions, as well as the privacy policy of the Rental.

2- If the reservation is made from our physical store: With the help of a collaborator, they will help you make your rental reservation. Despite making the physical reservation, the payment will be made online, so during the procedure, the collaborator will send you a link to pay via email or SMS, which will redirect you to the payment gateway, in which you will have to enter your bank card details, as well as accept the general conditions and privacy policy.

"},"faq.questions.faq_rental.11.q":{"message":"How is the payment of a RENTAL per day made?"},"faq.questions.faq_rental.11.section":{"message":"Payments and Contract"},"faq.questions.faq_rental.12.a":{"message":"

At the time of payment of your Rental, you can make the payment with your VISA or MASTERCARD credit card. Currently no other means of payment are accepted. The debit is made automatically once your rental reservation is validated

"},"faq.questions.faq_rental.12.q":{"message":"What payment methods are available?"},"faq.questions.faq_rental.13.a":{"message":"

Yes, to offer you a secure payment and avoid fraud, we have selected the 3D Secure authentication system for Visa and Mastercard cards. Therefore, your payments will be completely secure.

"},"faq.questions.faq_rental.13.q":{"message":"Are my payments secure?"},"faq.questions.faq_rental.14.a":{"message":"You can find your invoice, within the personal space of our website \"https://rental.decathlon.com\", specifically in the \"My Rentals\" section. To access the personal space you must access your My Decathlon account data, and once inside, you can download your rental invoice. You will also have access to both rental reservations in progress, as well as the history of all rentals already completed. If you have a problem, don't wait and contact us at the User Relationship Center, together we will find a solution.

"},"faq.questions.faq_rental.14.q":{"message":"Where can I find my invoices?"},"faq.questions.faq_rental.15.a":{"message":"

The answer is YES, once your rental has started, you can extend it, and for this you only have to go to your Decathlon store and a collaborator will automatically manage your extension, as long as there is stock.

"},"faq.questions.faq_rental.15.q":{"message":"Can I extend my rental reservation?"},"faq.questions.faq_rental.16.a":{"message":"

During the reservation process of a Rental and before validating your payment, you will be asked to validate the general and specific conditions of the Rental. Once validated, these conditions will act as a contract. At the same time, when you go to pick up your rental at your Decathlon store, you must sign a delivery contract again, which once again specifies the conditions. Finally, when you return your rental, you must sign the delivery contract for your products. Remember that within the personal space of the Rental platform, in the \"My Rentals\" section, you can always find the collection contract signed in our store.

"},"faq.questions.faq_rental.16.q":{"message":"Do I have to sign a RENTAL contract?"},"faq.questions.faq_rental.17.a":{"message":"Within your personal space, in the \"My Rentals\" section, you can download the rental contract, in which all the conditions are specified. Remember that to access the personal space you must access with the data of your My Decathlon account."},"faq.questions.faq_rental.17.q":{"message":"Where can I find my contract?"},"faq.questions.faq_rental.18.a":{"message":"

This option is not possible for now. In order to pay your rent, you must do so through our website, or through the link that we will send you via SMS or email. The good news is that if you don't have to go through the box, you don't have to wait to pay.

"},"faq.questions.faq_rental.18.q":{"message":"Can I pay at the cash registers in the store?"},"faq.questions.faq_rental.19.a":{"message":"

The answer is NO, you will not have to make any additional deposit for the reservation of a Rental product. In the case of non-return of the product, for each extra day of delay, the amount equivalent to one extra day will be charged. If the client does not give signals, and does not return the product, Decathlon reserves the right to take exceptional actions.

"},"faq.questions.faq_rental.19.q":{"message":"Do I have to pay a deposit for my RENT?"},"faq.questions.faq_rental.2.a":{"message":"

Once the payment of your rental reservation has been made, you will receive a confirmation email, as well as a copy of the general rental conditions in which all the information is detailed. From this moment your rental reservation will be available on the dates that appear on the invoice.

"},"faq.questions.faq_rental.2.q":{"message":"How do I know that my rental reservation has been made correctly?"},"faq.questions.faq_rental.20.a":{"message":"

At the moment, no. Our daily rental offer is reserved for private clients for private use. The means of payment used and the general rental conditions limit us for the moment, but DECATHLON PRO is working to facilitate this experience for professionals, associations and local authorities.

"},"faq.questions.faq_rental.20.q":{"message":"Is the service available to professionals?"},"faq.questions.faq_rental.20.section":{"message":"Services"},"faq.questions.faq_rental.21.a":{"message":"

There is no direct discount. Our rental price table has been designed taking into account the possibility of making long-term reservations, in such a way that the price of the extra day is more accessible. Regarding large orders, as of today, we do not have specific conditions, but we are working to offer an optimal experience through DECATHLON PRO.

"},"faq.questions.faq_rental.21.q":{"message":"Are there discounts for long-term bookings or large orders?"},"faq.questions.faq_rental.22.a":{"message":"

Currently, we have the rental service for days, available in some stores, for this it is essential that you can check on our website the available stores that offer the service in our \"Available stores\" section. Little by little, we are going to gradually extend the service to the rest of the Spanish territory, including Ceuta and Melilla, with the exception of the stores on the Balearic Islands.

"},"faq.questions.faq_rental.22.q":{"message":"Where is the DECATHLON rental service available?"},"faq.questions.faq_rental.23.a":{"message":"

At the moment, this RENTAL service is available for a limited offer of products that you can find on our website https://rental.decathlon.com . Little by little we will be expanding our product offer, as well as the number of stores.

"},"faq.questions.faq_rental.23.q":{"message":"What DECATHLON products are available for daily RENTAL?"},"faq.questions.faq_rental.24.a":{"message":"

Rest assured, we do our best to offer you as safe a rental experience as possible by applying strict hygiene rules in our stores (equipment cleaning before each rental).

"},"faq.questions.faq_rental.24.q":{"message":"Hygiene of our rented products"},"faq.questions.faq_rental.25.a":{"message":"

In this first phase, there is no home delivery service. At the moment we want to give priority to exchanging with you in our physical store. Any new service involves questions, help, and feedback, and we want to spend time discussing them together if necessary.

"},"faq.questions.faq_rental.25.q":{"message":"Is there a home delivery service?"},"faq.questions.faq_rental.26.a":{"message":"

Yes, you can cancel your rental, without any penalty until the day before your rental begins. To make this possible, you will have to contact the Decathlon store to which you have requested your Rental, so that an expert can cancel your Rental reservation. On the other hand, you can also contact our user relationship center to cancel your rental reservation. The cancellation is effective when the client receives a confirmation of the cancellation of the Rental by the Decathlon team.

If the rental reservation is canceled on the same day, we will proceed to make a penalty corresponding to the price of one rental day, and we will refund the remaining days through the same payment method. (this return procedure will be online, never from the physical store)

"},"faq.questions.faq_rental.26.q":{"message":"Can I cancel my RENTAL?"},"faq.questions.faq_rental.26.section":{"message":"Cancellation, changes and termination of the rental"},"faq.questions.faq_rental.27.a":{"message":"

Our rental service for days is not a rental with purchase option.

These products are destined to be re-rented several times, to finally be sold second-hand.

"},"faq.questions.faq_rental.27.q":{"message":"Can I buy the product at the end of my RENT?"},"faq.questions.faq_rental.28.a":{"message":"

All the products included in our rental offer follow rigorous procedures to guarantee that they are in optimal conditions. The client undertakes to give our rental products normal use, in such a way that any wear resulting from said normal use will be assumed by Decathlon. However, all those broken parts resulting from misuse, negligence or vandalism, the client must pay for the repair or replacement of the damaged parts before proceeding with the delivery of the rental products. If the product cannot be repaired, the customer must pay 100% of the product, at the sale price with VAT that is currently in force in the store.

"},"faq.questions.faq_rental.28.q":{"message":"What happens if I return my damaged equipment?"},"faq.questions.faq_rental.29.a":{"message":"

Don't worry, it's simple and uncomplicated. The seller will carry out a quick inspection of the product. He will check the general condition, the state of wear, the accessories and the parts to make sure that everything is correct. This takes no more than 2 minutes. At the end of this stage, in the vast majority of cases your rental will be considered complete. For those broken parts resulting from misuse, the seller will tell you how to proceed and the possible repair costs that you will have to pay. The termination of your contract will lead to the end of the associated services.

"},"faq.questions.faq_rental.29.q":{"message":"tests","description":"Comment retourner le produit ?"},"faq.questions.faq_rental.3.a":{"message":"

If it has let you complete the reservation, it means that we have availability of this product for the date you have selected. Your product will be reserved and will be available at the Decathlon store you have selected, on the date you indicated during the rental process.

For reasons beyond our control, the Decathlon team reserves the right to cancel your rental reservation

"},"faq.questions.faq_rental.3.q":{"message":"When will my product be available?"},"faq.questions.faq_rental.30.a":{"message":"

All the products included in our rental offer follow rigorous procedures to guarantee that they are in optimal conditions. If during the course of a rental the product breaks through no fault of the customer, you must contact the Decathlon store that provided you with the rental so that our team of collaborators can quickly find a solution, either through reimbursement of the remaining rental days, or the replacement of the item in question with another in perfect condition.

If the breakage is due to misuse, negligence or vandalism, the customer must pay for the repair or replacement of the damaged parts. If the product cannot be repaired, the customer must pay 100% of the product, at the sale price with VAT that is currently in force in the store. The period of inactivity for this misuse, negligence or vandalism, will not be reimbursed to the client.

"},"faq.questions.faq_rental.30.q":{"message":"What happens if my Rental product breaks during the course of my Rental?"},"faq.questions.faq_rental.30.section":{"message":"Repair, maintenance or theft"},"faq.questions.faq_rental.31.a":{"message":"

In case of breakage of a rented product due to misuse or vandalism, then you must pay 100% of the purchase price of the broken item. To do this, we will take as a reference the sale price with VAT, which is currently in force in our Decathlon stores.

If you have questions about this part, you can contact us through the following communication channels:

- Telematics: through the page \"rental.decathlon.com\"
- By telephone: through the customer service +3
- Via whatsapp: Monday to Saturday from 10 a.m. to 8 p.m. +3

"},"faq.questions.faq_rental.31.q":{"message":"What happens in case of breakage?"},"faq.questions.faq_rental.32.a":{"message":"

Do not do (or have done) any repair that you do not master perfectly. In fact, in the event that a problem occurs following this approach, you will be responsible for the costs derived from restoring the equipment.

"},"faq.questions.faq_rental.32.q":{"message":"Can I repair my equipment myself?"},"faq.questions.faq_rental.33.a":{"message":"

In any DECATHLON store, you will find our Workshop service, which will allow you to repair the subscribed product.

"},"faq.questions.faq_rental.33.q":{"message":"Where can I repair my equipment?"},"faq.questions.faq_rental.34.a":{"message":"

We are at the beginning of the adventure, little by little we will be incorporating stores as well as other sports with the aim of offering new experiences to our athletes. You can check the available stores in the \"Available stores\" section of the website

"},"faq.questions.faq_rental.34.q":{"message":"Why don't all stores have the rental service?"},"faq.questions.faq_rental.35.a":{"message":"

In the event that your rented product has been stolen, you must first file a complaint with the competent authorities.

If you do not have contracted theft insurance, you must pay 100% of the purchase price of the items you have rented. To do this, we will take as a reference the sale price with VAT, which is currently in force in our Decathlon stores. A Decathlon collaborator will accompany you in this process and will indicate the amount that you will have to pay.

"},"faq.questions.faq_rental.35.q":{"message":"What to do in case of theft?"},"faq.questions.faq_rental.4.a":{"message":"

In order to contract the daily rental service, you must have a DECATHLON customer account. During the process of contracting the service, you must identify yourself with your My Decathlon account, in order to complete the payment. In the case of not having a My Decathlon account, all you have to do is go to the Decathlon website, section \"My account\", fill in your email address, choose a password and fill in some fields such as your name and surname . That's all. Don't worry, it's quick and easy to create.

In case of doubt, you can go to your nearest Decathlon store with the active Rental service, and our sales team will help you create your account, as well as your Rental reservation, in a few minutes.

"},"faq.questions.faq_rental.4.q":{"message":"Is it necessary to have a Decathlon customer account?"},"faq.questions.faq_rental.5.a":{"message":"

During the Rental process, you entered some start and end dates, which you can find on your Invoice, in your confirmation email, or in your personal space of the Rental for days. In order to start your rental, you must go to the store where you have made the reservation, on the dates indicated, and a Decathlon collaborator will deliver your rental product. Remember that during the delivery process, you must show your ID, and sign the general rental conditions that we send attached to your reservation email.

Finally, remember that you must return it in perfect condition on the end date of your rental indicated on your rental invoice, and that the rental reservation corresponds to calendar days.

"},"faq.questions.faq_rental.5.q":{"message":"When does my RENT for days start?"},"faq.questions.faq_rental.6.a":{"message":"Yes, this is a service that must be contracted through our website https://rental.decathlon.com . Contracting, as well as payment, must be done digitally through our website. Discover the participating stores by clicking on \"Available stores\" in the menu of our website."},"faq.questions.faq_rental.6.q":{"message":"Can I RENT Online?"},"faq.questions.faq_rental.7.a":{"message":"If during the visit to one of our physical stores, you feel like renting a product from our Rental offer, you will only have to approach a collaborator so that they can help you manage a Rental reservation, and you can enjoy it that very moment. Remember that the payment must be made digitally either through a link that you will receive in your email, or through an SMS that we will send you. The two procedures will refer you to the payment gateway, in which you will have to enter your credit card. On the other hand, you also have the option of doing it yourself through your smartphone, since you only have to enter our website https://rental.decathlon.com . There you must select the product and the dates on which you want to enjoy your Rental, and finally make the payment online. If you want the product for that same moment, you must make sure that there is availability in the store (if you have been able to complete your online reservation, it means that your favorite store does have availability). Remember to check the participating stores by clicking on \"Available stores\" in the menu of our website."},"faq.questions.faq_rental.7.q":{"message":"Can I make a RENTAL reservation in our physical store?"},"faq.questions.faq_rental.8.a":{"message":"

Do you have a problem with your rental? Do you have a problem with your products? Questions about your contract? You can contact your nearest Decathlon store directly, or contact our Customer Service Center through the following channels:

- Telematics: through the page \"alquiler.decathlon.es\" or \"rental.decathlon.com\" or \"rental.decathlon.com\"
- By telephone: through the customer service +34 900 100 903
- Via whatsapp: Monday to Saturday from 10 a.m. to 8 p.m. +34 676 113 611

"},"faq.questions.faq_rental.8.q":{"message":"support contact"},"faq.questions.faq_rental.9.a":{"message":"

The minimum reservation period will be subject to the type of each rental item. For the sports of Kayak and Stand up paddle, the minimum period will be one day. At the same time, there is no maximum reservation period for your Rental.

"},"faq.questions.faq_rental.9.q":{"message":"Is there a minimum or maximum rental period?"},"faq.questions.faq_subscription.1.a":{"message":"

To subscribe to the rental service, you need to go to your favorite DECATHLON store, to choose the product you want to rent and a salesperson will accompany you to activate the subscription. Keep in mind that to subscribe to this service you need to have a Decathlon account, a Visa or MasterCard, as well as a smartphone with an Internet connection.

"},"faq.questions.faq_subscription.1.q":{"message":"How do I subscribe?"},"faq.questions.faq_subscription.10.a":{"message":"

When you subscribe and before validating your payment, you will be asked to validate the general and specific rental conditions. Once validated, these conditions will act as a contract. You can find this information available on the website rental.decathlon.com

"},"faq.questions.faq_subscription.10.q":{"message":"Is there a rental agreement?"},"faq.questions.faq_subscription.11.a":{"message":"

In the \"My contracts\" section, through your customer account, you can find all the information about your contracts, that is: your contract number, the amount of the monthly payment, the selected options and the general rental conditions, as well as as the insurance conditions.

"},"faq.questions.faq_subscription.11.q":{"message":"Where can I find my contracts?"},"faq.questions.faq_subscription.12.a":{"message":"

You can declare a change of address from the personal space of the web rental.decathlon.com , in the section \"my payment details\" and then \"declare a change of address\". We are forced to ask you for a proof of address of less than 3 months as an annex to make sure that everything is in order.

"},"faq.questions.faq_subscription.12.q":{"message":"How to declare a change of address?"},"faq.questions.faq_subscription.13.a":{"message":"

If you need to change your payment method associated with your subscription for any reason, you can do so in the \"Payment information” section of your Decathlon Rental profile. In this section you will find your current payment method and you will have the option to update it. Here is the direct link to the \"Payment information” section: https://rental.decathlon.com/profile/payment-info

"},"faq.questions.faq_subscription.13.q":{"message":"How to update my payment method?"},"faq.questions.faq_subscription.14.a":{"message":"

This option is not possible. For a recurring payment we have to respect certain secure payment rules of the \"electronic commerce\" type that our store payment boxes do not accept. The good news is that if you don't have to go through the box, you don't have to wait to pay. You pay directly through your smartphone.

"},"faq.questions.faq_subscription.14.q":{"message":"Can I pay at the cash registers in the store?"},"faq.questions.faq_subscription.15.a":{"message":"

If you have any pending invoices, you can settle them in the \"My Invoices\" section of your Decathlon Rental profile. Here is the direct link to the \"My Invoices\" section: https://rental.decathlon.com/profile/invoices

"},"faq.questions.faq_subscription.15.q":{"message":"How to regularize my unpaid bills?"},"faq.questions.faq_subscription.16.a":{"message":"

At the moment, no. You can rent a bike by subscription privately. The means of payment used and the general rental conditions limit us for the moment, but DECATHLON PRO is working to facilitate this experience for professionals, associations and local authorities.

"},"faq.questions.faq_subscription.16.q":{"message":"Is the service available to professionals?"},"faq.questions.faq_subscription.16.section":{"message":"Services"},"faq.questions.faq_subscription.17.a":{"message":"

We are gradually extending the service to 100% of the Spanish territory, including Ceuta and Melilla, with the exception of the stores on the Canary Islands. You can check the stores where the service is available on the website in the \"Available stores\" section.

"},"faq.questions.faq_subscription.17.q":{"message":"Where is the DECATHLON rental service available?"},"faq.questions.faq_subscription.18.a":{"message":"

At the moment, this subscription service is available for an offer on children's bicycles that we sell today in our Decathlon stores. We are working to include other sports within the subscription offer. Little by little, we will offer other subscription rental offers (products + services) that will allow you to enjoy a product without buying.

"},"faq.questions.faq_subscription.18.q":{"message":"What DECATHLON products are available for subscription?"},"faq.questions.faq_subscription.19.a":{"message":"

Currently, there is no home delivery service. At the moment we want to give priority to exchanging with you in our physical store. Any new service involves questions, help, and feedback, and we want to spend time discussing them together if necessary.

"},"faq.questions.faq_subscription.19.q":{"message":"Is there a home delivery service?"},"faq.questions.faq_subscription.2.a":{"message":"

To subscribe to a DECATHLON product, you must have a smartphone (with 4G access or capable of connecting to the store's WIFI) to which a link will be sent to pay. In addition, you will have to bring a Visa or Mastercard card (no other cards are accepted), an identity document with a valid address (otherwise, you will be asked for proof of address less than 3 months old).

Once you have made the first payment of your subscription with your credit card, your subscription will automatically be validated and you will be able to leave the store with your subscribed product.

"},"faq.questions.faq_subscription.2.q":{"message":"How do I subscribe in the store?"},"faq.questions.faq_subscription.20.a":{"message":"

When you sign up for a subscription, you commit to a minimum period (initial period) depending on the offer chosen. After this period, you can cancel at any time by returning your product before the monthly expiration date of your subscription at your Decathlon store. The subscription can only be canceled in the physical store, after having returned the product. You cannot cancel the product online.

Please note that if you return the product to the store the day after the monthly due date, you will have to pay the next monthly fee.

Finally, to cancel your subscription, you must be up to date with your payments.

"},"faq.questions.faq_subscription.20.q":{"message":"Can I cancel my contract at any time?"},"faq.questions.faq_subscription.20.section":{"message":"Cancellation, change and end of the subscription"},"faq.questions.faq_subscription.21.a":{"message":"

The answer is yes. To change your subscription product, you must cancel your current subscription, returning the product to the store where you activated it. Once the contract is closed, you can activate a new subscription for the product that best suits your needs.

"},"faq.questions.faq_subscription.21.q":{"message":"Can I change my subscription?"},"faq.questions.faq_subscription.22.a":{"message":"

The subscription rental agreement does not offer the option to buy at the end of the subscription. However, these products are intended to be re-rented or sold second-hand at the end of a subscription contract.

"},"faq.questions.faq_subscription.22.q":{"message":"Can I buy the product at the end of the subscription?"},"faq.questions.faq_subscription.23.a":{"message":"

The subscription rental service includes services that differ depending on the offer. In the case of children's bicycles, the products have accidental damage coverage, under a series of conditions stipulated in the general conditions of Subscription Rental. All of our products are guaranteed to be in good working order. Anything that is normal wear and tear is included in the service. Each case is different, but it can be said that in normal use you are covered. However, all those broken parts resulting from misuse, negligence or vandalism, the client must pay for the repair or replacement before finalizing the contract. However, in no case and under no circumstances will accidental damage coverage cover pecuniary losses derived from:

\n\n

- Damage caused by non-compliance with the manufacturer's instructions/indications or recommendations for use,
- Damages caused by inadequate maintenance carried out by the client or a third party outside Decathlon,
- Damages caused by a repair or disassembly carried out by the client or a third party outside Decathlon,
- Damage caused by a willful omission of proper use, vandalism, negligence, or gross negligence

\nFinally, the product will be taken to our workshop team, and they will carry out the diagnosis of the parts to be replaced, which the customer must later pay at the checkout line in the case of not being covered.\n

"},"faq.questions.faq_subscription.23.q":{"message":"What happens if I return my damaged equipment?"},"faq.questions.faq_subscription.24.a":{"message":"

Don't worry, it's simple and uncomplicated. The seller will carry out a quick inspection of the product. He will check the general condition, the state of wear, the accessories and the parts to make sure that everything is correct. This takes no more than 2 minutes. At the end of this stage, in the vast majority of cases your subscription will be closed. For those broken parts resulting from misuse, the seller will tell you how to proceed and the possible repair costs that you will have to pay.

The termination of your contract will lead to the end of the associated services.

"},"faq.questions.faq_subscription.24.q":{"message":"How do I return the product?"},"faq.questions.faq_subscription.25.a":{"message":"

Through our pagehttps://support.decathlon.es/ you can find the subscribed product manual. It is very simple, you will be able to find your product and download all the information.

"},"faq.questions.faq_subscription.25.q":{"message":"Is there a product manual?"},"faq.questions.faq_subscription.25.section":{"message":"Repair, maintenance or theft"},"faq.questions.faq_subscription.26.a":{"message":"

Go back to your contract, depending on the subscription rental offers, you benefit from included or optional services that allow you to solve this situation. In the case of junior bicycles, the subscription fee includes a free review after 6 months, as well as annual maintenance that you can enjoy once you exceed 12 months of subscription. On the other hand, the subscription includes accidental damage coverage for Rental products. Some examples covered: A puncture, a flat tire, a broken derailleur during a crash, etc.

If during the course of your subscription, your subscribed product breaks due to misuse, vandalism or negligence, this repair will not be covered by Decathlon, and you will have to assume the cost of the repair in a Decathlon workshop.

In case of doubt, contact your store, they will indicate the solutions adapted to the situation.

"},"faq.questions.faq_subscription.26.q":{"message":"I need to repair or maintain my product, what do I do?"},"faq.questions.faq_subscription.27.a":{"message":"

"},"faq.questions.faq_subscription.27.q":{"message":"Can I repair my equipment myself?"},"faq.questions.faq_subscription.28.a":{"message":"

In any DECATHLON store, you will find our Workshop service, which will allow you to repair the subscribed product.

"},"faq.questions.faq_subscription.28.q":{"message":"Where can I repair my equipment?"},"faq.questions.faq_subscription.29.a":{"message":"

We are just starting this adventure, we'll deploy this service step by step in all stores of the country.

"},"faq.questions.faq_subscription.29.q":{"message":"Why don't all stores have the service?"},"faq.questions.faq_subscription.3.a":{"message":"

In order to make the subscription, the product needs to be available in-store, therefore you will enjoy your product as soon as the subscription starts.

"},"faq.questions.faq_subscription.3.q":{"message":"When will my product be available?"},"faq.questions.faq_subscription.30.a":{"message":"

There is no systematic refund, but if you can't wait or want to take the opportunity to change your offer, we will do our best to offer you a solution.

"},"faq.questions.faq_subscription.30.q":{"message":"Is there a refund in case there is downtime for repairs?"},"faq.questions.faq_subscription.31.a":{"message":"

It is difficult to answer this question because it depends on the contracted offer and the circumstances. Whatever the responsibility, our teams in store or on the phone will do everything they can to make sure you're satisfied.

For more information, you can contact us through the following communication channels:

- Via telematics: through the page \"https://rental.decathlon.com\"
- By telephone: through the customer service +34 900 100 903
- Via whatsapp: Monday to Saturday from 10 a.m. to 8 p.m. +34 676 113 611

"},"faq.questions.faq_subscription.31.q":{"message":"What to do in case of breakage or deterioration?"},"faq.questions.faq_subscription.32.a":{"message":"

In the event that a robbery has occurred, you must file a complaint with the agents of the authority.

At the same time, if your subscription is less than 12 months (12 installments) you must pay 100% of the amount of the product with VAT. On the other hand, if your subscription is over 12 months (12 installments), you must pay 80% of the amount of the product with VAT.

Don't forget that theft may be covered by your other insurance policies (car, multi-risk home).

"},"faq.questions.faq_subscription.32.q":{"message":"What to do in case of theft?"},"faq.questions.faq_subscription.4.a":{"message":"

Your subscription starts as soon as your first instalment has been paid through your smartphone with your credit card, and it has been validated by our vendor. Remember that in the junior bicycle subscription, you must stay with us for at least three months.

"},"faq.questions.faq_subscription.4.q":{"message":"When does my subscription start?"},"faq.questions.faq_subscription.5.a":{"message":"

Yes. In order to activate the subscription rental service, you must have a DECATHLON customer account. At the time of subscription, the seller will verify that you have a My Decathlon account, and with this we will be able to activate the subscription. In the case of not having a My Decathlon account, all you have to do is go to the Decathlon website, \"My account\" section, fill in your email address, choose a password and fill in some fields such as your name and surname . That's all. Don't worry, it's quick and easy to create. If you haven't done it before going to the store, it doesn't matter, a seller will do it with you in less than a minute directly in store. Remember that through your personal space, you can manage your payments, get receipts, etc.

"},"faq.questions.faq_subscription.5.q":{"message":"Is it necessary to have a Decathlon customer account?"},"faq.questions.faq_subscription.6.a":{"message":"

No, currently the subscription can only be activated from the physical store always with a shop assistant's help.

"},"faq.questions.faq_subscription.6.q":{"message":"Can I subscribe Online?"},"faq.questions.faq_subscription.7.a":{"message":"

Do you have a problem with your subscription? Do you have a problem with your products? Questions about your contract? You can contact your nearest Decathlon store directly, or contact our Customer Service Center through the following channels:

- Via telematics: through the page https://rental.decathlon.com/help
- By telephone: through the customer service +3
- Via whatsapp: Monday to Saturday from 10 a.m. to 8 p.m. +3

"},"faq.questions.faq_subscription.7.q":{"message":"Need help?"},"faq.questions.faq_subscription.8.a":{"message":"

The first payment is made in the store when we register the subscription contract, always accompanied by a salesperson. A message (SMS) will be sent to the smartphone, from which you can validate the chosen offer and accept the general and special conditions. Finally, through this link you will have to enter the details of the bank card, from which the first payment will be paid, and future monthly payments. Remember that in this first payment, you must pay the mandatory minimum monthly payments (in the case of junior bicycles, the first three installments will be paid).

This procedure is done from your smartphone, it is not necessary to go to the physical boxes.

Remember that you do not need to post a bond.

Are my payments secure? Yes, to offer you a secure payment and avoid fraud, we have selected the 3D Secure authentication system for Visa and Mastercard cards. Therefore, your payments will be completely secure.

"},"faq.questions.faq_subscription.8.q":{"message":"How is the first payment made? Are my payments secure?"},"faq.questions.faq_subscription.8.section":{"message":"Payments and Contract"},"faq.questions.faq_subscription.9.a":{"message":"

You can find the history of your invoices and the status of your payments in the \"My invoices\" section of our website rental.decathlon.com . Once inside you must access your personal space, accessing with the data of your My Decathlon account.

Keep in mind that sometimes the payment may be rejected (you have changed your card, bank, exceeded your limit, etc.), in which case we will send you a reminder email, and you will find the amount of the payment adjustment to be made . You can regularize your payment with the same card or change your bank card through the website rental.decathlon.com , to put all your payments in order.

If you have a problem, don't wait and contact us at the User Relationship Center, together we will find a solution.

"},"faq.questions.faq_subscription.9.q":{"message":"Where can I find my invoices?"},"faq.rental_subscription.section.1":{"message":"General"},"faq.rental.section.1":{"message":"General"},"faq.subtitle":{"message":"Frequent questions"},"faq.tabs_title":{"message":"FAQ Rent by"},"faq.title":{"message":"Help Decathlon Rental"},"finalise_subscriptions_title":{"message":"Pending rental subscriptions"},"footer.payment_form.payment_error.error_message":{"message":"Oops... It seems that an error occurred"},"footer.payment_form.payment_error.no_order":{"message":"Oops... It seems that this order does not exist"},"footer.payment_form.payment_error.payment_already_made":{"message":"Payment for this order has alrdeay been processed"},"footer.payment_form.payment_error.redirect_button_label":{"message":"Refresh the page"},"footer.payment_form.payment_error.something_happened":{"message":"Sorry, something went wrong"},"footer.payment.monthly":{"message":"/ month"},"footer.payment.monthly_price":{"message":"Monthly Price"},"footer.payment.no_commitment":{"message":"Without commitment."},"footer.payment.payment_button_label":{"message":"Validate"},"footer.payment.payment_insurance_link":{"message":"general insurance conditions"},"footer.payment.payment_link":{"message":"the general rental conditions"},"footer.payment.payment_link_label":{"message":"I have read and agree"},"footer.payment.total_amount":{"message":"Total to pay"},"help.button_label":{"message":"customer support"},"help.description":{"message":"All help and contact information about Decathlon Rental"},"help.title":{"message":"Need help? Do you have doubts?"},"home_banner.button_label":{"message":"Available products"},"home_banner.sport.adult_bikes.title":{"message":"Stay Active, Stay Flexible: Rent a bike"},"home_banner.sport.golf.title":{"message":"Practice freely"},"home_banner.sport.kids_bikes.title":{"message":"Your child grows up, their bike too!"},"home_banner.sport.musculation.title":{"message":"Nassim Sahili, trainer at home"},"home_banner.sport.padel.title":{"message":"Enjoy becoming the king of the track"},"home_banner.sport.snow.title":{"message":"Immerse yourself in the emotion and enjoy nature"},"home_banner.sport.water.title":{"message":"Immerse yourself in the emotion and enjoy nature"},"home_banner.subtitle":{"message":"Rent at Decathlon"},"home_banner.title":{"message":"Rent what you need, the way you need"},"home.discover_rental.perfect_conditions.description":{"message":"All our rental products are delivered in perfect use conditions. They have been carefully inspected and reconditioned by our technical team ensuring their functionality and safety."},"home.discover_rental.perfect_conditions.title":{"message":"Enjoy perfect conditions products"},"home.discover_rental.personalised_services.description":{"message":"We offer a package of services to guarantee the best sporting experience. We will take care of damages, product checks and more - Don't worry about anything! "},"home.discover_rental.personalised_services.title":{"message":"Personalised services for the best experience"},"home.discover_rental.rental_model.description":{"message":"To make a subscription at the store you’ll need an address proof, a Martercard or Visa and a smartphone with internet connection to validate the payment (this card will be used for the monthly fee). Remember that the subscription model has a 3 months commitment period. For short term rentals however, you can make the reservation and payment online, and collect the product at the store with the reservation email."},"home.discover_rental.rental_model.title":{"message":"A rental model for each usage"},"home.discover_rental.title":{"message":"Discover the rental full experience"},"home.faq.cancellation":{"message":"How do I cancel my subscription?"},"home.faq.included_services":{"message":"What services are included in the subscription?"},"home.faq.see_all":{"message":"See all FAQs"},"home.faq.theft":{"message":"What happens if I get robbed?"},"home.faq.title":{"message":"Frequently asked questions"},"home.featured_products.button_label":{"message":"Discover our selection"},"home.featured_products.description":{"message":"As your child grows, so does his bike!"},"home.featured_products.tabs.rental":{"message":"Rent for days"},"home.featured_products.tabs.subscription":{"message":"Subscription Rental"},"home.featured_products.title":{"message":"junior cycling"},"home.global_catalog.title":{"message":"Get everything you need"},"home.rental_subscription.benefit_1":{"message":"Flexible duration\n"},"home.rental_subscription.benefit_2":{"message":"Suitable services"},"home.rental_subscription.benefit_3":{"message":"Quality material"},"home.rental_subscription.benefit_4":{"message":"Enjoy sport"},"home.rental_subscription.commercial.shortDescription":{"message":"Grow with confidence, safe, adjustable bikes for every stage"},"home.rental_subtitle":{"message":"Discover new experiences for a few days"},"home.sport_experiences.rental_subscription.description":{"message":"Rent top-quality sports equipment with our hassle-free monthly subscription. We offer maintenance and damage coverage. Experience the thrill of adventure, affordably."},"home.sport_experiences.rental_subscription.sticker":{"message":"By months"},"home.sport_experiences.rental_subscription.title":{"message":"Rental by subscription"},"home.sport_experiences.rental.description":{"message":"Explore new adventures and embrace the changing seasons with our affordable daily sport rentals. Discover your next passion without the commitment!"},"home.sport_experiences.rental.sticker":{"message":"By day"},"home.sport_experiences.rental.title":{"message":"Rental by days"},"home.sport_experiences.title":{"message":"Sport experiences","description":"Sport experiences"},"home.subscription_subtitle":{"message":"Long periods with no obligations"},"home.subtitle":{"message":"Discover new experiences for a few days"},"home.title":{"message":"Products to rent"},"how_it_works.banner.description":{"message":"Enjoy your sport and Decathlon products for as long as you want with the new rental service.

We guarantee the perfect condition of the products we rent."},"how_it_works.banner.title":{"message":"Detailed information about Decathlon Rental"},"how_it_works.rental.active_tab":{"message":"Rent for days"},"how_it_works.rental.availability.description":{"message":"

Check the stores where the product is available for rent
Choose the dates you want to rent, the minimum term for a rental per day is 1 day

"},"how_it_works.rental.availability.title":{"message":"Check availability and dates"},"how_it_works.rental.description":{"message":"Rent our products for months and enjoy associated services such as damage and maintenance insurance"},"how_it_works.rental.enjoy_sport.description":{"message":"

Enjoy the rented product during the selected period

"},"how_it_works.rental.enjoy_sport.title":{"message":"Enjoy the sport!"},"how_it_works.rental.pay_online.description":{"message":"

Make the payment of the service with your bank card online

"},"how_it_works.rental.pay_online.title":{"message":"pay online"},"how_it_works.rental.pick_up.description":{"message":"

Go to the collection store on the selected date with the reservation email to collect the product

"},"how_it_works.rental.pick_up.title":{"message":"Pick up in our store"},"how_it_works.rental.return_product.description":{"message":"

You can return your equipment to any Decathlon store at the end of your commitment period.

"},"how_it_works.rental.return_product.title":{"message":"Return your product"},"how_it_works.rental.search.demo":{"message":"

All our rental products are delivered in perfect condition for use, discover our rental catalog for days and select the product that best suits your needs

"},"how_it_works.rental.search.description":{"message":"

All our rental products are delivered in perfect condition for use, discover our rental catalog for days and select the product that best suits your needs

"},"how_it_works.rental.search.title":{"message":"Find what you want to rent"},"how_it_works.steps.availability":{"message":"Rent & collect in-store"},"how_it_works.steps.button_label":{"message":"Detailed information"},"how_it_works.steps.enjoy_sport":{"message":"Return your rented products"},"how_it_works.steps.find_product":{"message":"Choose your sport experience"},"how_it_works.steps.pick_up":{"message":"Practice your sport"},"how_it_works.steps.title":{"message":"How does it work?"},"how_it_works.stores.availability.description":{"message":"Available soon *"},"how_it_works.stores.availability.title":{"message":"store available"},"how_it_works.stores.description.prefix":{"message":"We will include the rental service for"},"how_it_works.stores.description.rental":{"message":"progressively in our stores, for the moment it is available in the following stores:"},"how_it_works.stores.description.subscription":{"message":"progressively in our stores, soon it will be available in the following stores:"},"how_it_works.stores.map.address":{"message":"Address"},"how_it_works.stores.map.available":{"message":"Available"},"how_it_works.stores.map.closed_status":{"message":"Closed"},"how_it_works.stores.map.currently_closed":{"message":"Your store is currently closed"},"how_it_works.stores.map.find_store":{"message":"Find:"},"how_it_works.stores.map.geolocation_error":{"message":"Your browser does not allow Geolocation"},"how_it_works.stores.map.near_stores":{"message":"shops (by proximity)"},"how_it_works.stores.map.offer_available":{"message":"Available"},"how_it_works.stores.map.open_status":{"message":"Open"},"how_it_works.stores.map.postal_code":{"message":"Enter zip code"},"how_it_works.stores.map.schedule":{"message":"Business hours"},"how_it_works.stores.map.shop_button.desktop_label":{"message":"view this store"},"how_it_works.stores.map.shop_button.mobile_label":{"message":"Info store"},"how_it_works.stores.map.shop_list":{"message":"View store list"},"how_it_works.stores.map.weekdays.day1":{"message":"Monday"},"how_it_works.stores.map.weekdays.day2":{"message":"Tuesday"},"how_it_works.stores.map.weekdays.day3":{"message":"Wednesday"},"how_it_works.stores.map.weekdays.day4":{"message":"Thursday"},"how_it_works.stores.map.weekdays.day5":{"message":"Friday"},"how_it_works.stores.map.weekdays.day6":{"message":"Saturday"},"how_it_works.stores.map.weekdays.day7":{"message":"Sunday"},"how_it_works.stores.rental":{"message":"days"},"how_it_works.stores.subscription":{"message":"subscription"},"how_it_works.stores.title":{"message":"Find a Decathlon store near you to subscribe to the rental service"},"how_it_works.subscription.active_tab":{"message":"Subscription Rental"},"how_it_works.subscription.availability.description":{"message":"

Check the stores where the product is available for rent
Choose the dates you want to rent, the minimum term for a subscription is 3 months

"},"how_it_works.subscription.availability.title":{"message":"Check availability and dates"},"how_it_works.subscription.click_collect.description":{"message":"

Go to the store on to subscribe to the rental service with a seller. You'll need proof of address, your bank card and a smartphone to validate your contract.

"},"how_it_works.subscription.click_collect.title":{"message":"Subscribe and collect your product at store"},"how_it_works.subscription.description":{"message":"Rent our products for the days you need to discover a sport, test products or for comfort"},"how_it_works.subscription.enjoy_sport.description":{"message":"

Enjoy your equipment during the desired period and practice freely your sport!

"},"how_it_works.subscription.enjoy_sport.title":{"message":"Enjoy the sport!"},"how_it_works.subscription.return_product.description":{"message":"

You can return your equipment to any Decathlon store at the end of your commitment period.

"},"how_it_works.subscription.return_product.title":{"message":"Return your product"},"how_it_works.subscription.search.description":{"message":"

All our rental products are delivered in perfect condition for use. Discover our subscription catalog and select the product that best suits your needs.

"},"how_it_works.subscription.search.title":{"message":"Find what you want to rent"},"how_it_works.tabs_title":{"message":"How does each type of rental work?"},"how_it_works.title":{"message":"Step by Step"},"language_selector.ca_ES":{"message":"Catalan (CA)"},"language_selector.de_CH":{"message":"German (DE)"},"language_selector.en_CH":{"message":"English (EN)"},"language_selector.es_ES":{"message":"Spanish (ES)"},"language_selector.fr_BE":{"message":"French (Belgium)"},"language_selector.fr_CH":{"message":"French (FR)"},"language_selector.fr_FR":{"message":"French (FR)"},"language_selector.it_CH":{"message":"Italian (IT)"},"language_selector.it_IT":{"message":"Italian (IT)"},"language_selector.nl_BE":{"message":"Dutch (Belgium)"},"language_selector.nl_NL":{"message":"Dutch (NL)"},"menu.decathlon_for_business":{"message":"Decathlon for business"},"menu.header.help":{"message":"Help","description":"Ayuda"},"menu.header.help.contact":{"message":"Contact & Support"},"menu.header.help.customer_service.subtitle":{"message":"Client Service"},"menu.header.help.customer_service.title":{"message":"Contact with our"},"menu.header.help.faq.subtitle":{"message":"Frequently Asked Questions"},"menu.header.help.faq.title":{"message":"Find answers in our"},"menu.header.help.need_help":{"message":"Need Help?"},"menu.header.login":{"message":"Log in"},"menu.header.my_account":{"message":"My account"},"menu.header.my_language":{"message":"My language"},"menu.header.welcome":{"message":"Hello"},"menu.how_to_rent":{"message":"How to rent?"},"menu.sports":{"message":"Sports"},"payment.dont_refresh":{"message":"Please don't refresh or exit this page before the process has been completed"},"payment.error.check_card_details":{"message":"Check card details"},"payment.error.go_back":{"message":"Go back"},"payment.error.go_back_to_order":{"message":"Go back to order summary"},"payment.error.order_not_found":{"message":"The order could not be found. 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Please go back to your payment information to check if the new details have been saved."},"payment.update.unpaid_invoices":{"message":"There are unpaid invoices on your account, would you like to settle your payment now?"},"payment.widget.cards_saved":{"message":"cards saved"},"payment.widget.displayed_cards":{"message":"Below are displayed all the cards you have used on Decathlon Rental website. 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