Solve your doubts and find all the help related to Decathlon Rental.
To subscribe to the rental service, you need to go to your favorite DECATHLON store, to choose the product you want to rent and a salesperson will accompany you to activate the subscription. Keep in mind that to subscribe to this service you need to have a Decathlon account, a Visa or MasterCard, as well as a smartphone with an Internet connection.
To subscribe to a DECATHLON product, you must have a smartphone (with 4G access or capable of connecting to the store's WIFI) to which a link will be sent to pay. In addition, you will have to bring a Visa or Mastercard card (no other cards are accepted), an identity document with a valid address (otherwise, you will be asked for proof of address less than 3 months old).
Once you have made the first payment of your subscription with your credit card, your subscription will automatically be validated and you will be able to leave the store with your subscribed product.
In order to make the subscription, the product needs to be available in-store, therefore you will enjoy your product as soon as the subscription starts.
Your subscription starts as soon as your first instalment has been paid through your smartphone with your credit card, and it has been validated by our vendor. Remember that in the junior bicycle subscription, you must stay with us for at least three months.
Yes. In order to activate the subscription rental service, you must have a DECATHLON customer account. At the time of subscription, the seller will verify that you have a My Decathlon account, and with this we will be able to activate the subscription. In the case of not having a My Decathlon account, all you have to do is go to the Decathlon website, "My account" section, fill in your email address, choose a password and fill in some fields such as your name and surname . That's all. Don't worry, it's quick and easy to create. If you haven't done it before going to the store, it doesn't matter, a seller will do it with you in less than a minute directly in store. Remember that through your personal space, you can manage your payments, get receipts, etc.
No, currently the subscription can only be activated from the physical store always with a shop assistant's help.
Do you have a problem with your subscription? Do you have a problem with your products? Questions about your contract? You can contact your nearest Decathlon store directly, or contact our Customer Service Center through the following channels:
The first payment is made in the store when we register the subscription contract, always accompanied by a salesperson. A message (SMS) will be sent to the smartphone, from which you can validate the chosen offer and accept the general and special conditions. Finally, through this link you will have to enter the details of the bank card, from which the first payment will be paid, and future monthly payments. Remember that in this first payment, you must pay the mandatory minimum monthly payments (in the case of junior bicycles, the first three installments will be paid).
This procedure is done from your smartphone, it is not necessary to go to the physical boxes.
Remember that you do not need to post a bond.
Are my payments secure? Yes, to offer you a secure payment and avoid fraud, we have selected the 3D Secure authentication system for Visa and Mastercard cards. Therefore, your payments will be completely secure.
You can find the history of your invoices and the status of your payments in the "My invoices" section of our website rental.decathlon.com . Once inside you must access your personal space, accessing with the data of your My Decathlon account.
Keep in mind that sometimes the payment may be rejected (you have changed your card, bank, exceeded your limit, etc.), in which case we will send you a reminder email, and you will find the amount of the payment adjustment to be made . You can regularize your payment with the same card or change your bank card through the website rental.decathlon.com , to put all your payments in order.
If you have a problem, don't wait and contact us at the User Relationship Center, together we will find a solution.
When you subscribe and before validating your payment, you will be asked to validate the general and specific rental conditions. Once validated, these conditions will act as a contract. You can find this information available on the website rental.decathlon.com
In the "My contracts" section, through your customer account, you can find all the information about your contracts, that is: your contract number, the amount of the monthly payment, the selected options and the general rental conditions, as well as as the insurance conditions.
You can declare a change of address from the personal space of the web rental.decathlon.com , in the section "my payment details" and then "declare a change of address". We are forced to ask you for a proof of address of less than 3 months as an annex to make sure that everything is in order.
If you need to change your payment method associated with your subscription for any reason, you can do so in the "Payment information” section of your Decathlon Rental profile. In this section you will find your current payment method and you will have the option to update it. Here is the direct link to the "Payment information” section: https://rental.decathlon.com/profile/payment-info
This option is not possible. For a recurring payment we have to respect certain secure payment rules of the "electronic commerce" type that our store payment boxes do not accept. The good news is that if you don't have to go through the box, you don't have to wait to pay. You pay directly through your smartphone.
If you have any pending invoices, you can settle them in the "My Invoices" section of your Decathlon Rental profile. Here is the direct link to the "My Invoices" section: https://rental.decathlon.com/profile/invoices
At the moment, no. You can rent a bike by subscription privately. The means of payment used and the general rental conditions limit us for the moment, but DECATHLON PRO is working to facilitate this experience for professionals, associations and local authorities.
We are gradually extending the service to 100% of the Spanish territory, including Ceuta and Melilla, with the exception of the stores on the Canary Islands. You can check the stores where the service is available on the website in the "Available stores" section.
At the moment, this subscription service is available for an offer on children's bicycles that we sell today in our Decathlon stores. We are working to include other sports within the subscription offer. Little by little, we will offer other subscription rental offers (products + services) that will allow you to enjoy a product without buying.
Currently, there is no home delivery service. At the moment we want to give priority to exchanging with you in our physical store. Any new service involves questions, help, and feedback, and we want to spend time discussing them together if necessary.
When you sign up for a subscription, you commit to a minimum period (initial period) depending on the offer chosen. After this period, you can cancel at any time by returning your product before the monthly expiration date of your subscription at your Decathlon store. The subscription can only be canceled in the physical store, after having returned the product. You cannot cancel the product online.
Please note that if you return the product to the store the day after the monthly due date, you will have to pay the next monthly fee.
Finally, to cancel your subscription, you must be up to date with your payments.
The answer is yes. To change your subscription product, you must cancel your current subscription, returning the product to the store where you activated it. Once the contract is closed, you can activate a new subscription for the product that best suits your needs.
The subscription rental agreement does not offer the option to buy at the end of the subscription. However, these products are intended to be re-rented or sold second-hand at the end of a subscription contract.
The subscription rental service includes services that differ depending on the offer. In the case of children's bicycles, the products have accidental damage coverage, under a series of conditions stipulated in the general conditions of Subscription Rental. All of our products are guaranteed to be in good working order. Anything that is normal wear and tear is included in the service. Each case is different, but it can be said that in normal use you are covered. However, all those broken parts resulting from misuse, negligence or vandalism, the client must pay for the repair or replacement before finalizing the contract. However, in no case and under no circumstances will accidental damage coverage cover pecuniary losses derived from:
Finally, the product will be taken to our workshop team, and they will carry out the diagnosis of the parts to be replaced, which the customer must later pay at the checkout line in the case of not being covered.
Don't worry, it's simple and uncomplicated. The seller will carry out a quick inspection of the product. He will check the general condition, the state of wear, the accessories and the parts to make sure that everything is correct. This takes no more than 2 minutes. At the end of this stage, in the vast majority of cases your subscription will be closed. For those broken parts resulting from misuse, the seller will tell you how to proceed and the possible repair costs that you will have to pay.
The termination of your contract will lead to the end of the associated services.
Through our pagehttps://support.decathlon.es/ you can find the subscribed product manual. It is very simple, you will be able to find your product and download all the information.
Go back to your contract, depending on the subscription rental offers, you benefit from included or optional services that allow you to solve this situation. In the case of junior bicycles, the subscription fee includes a free review after 6 months, as well as annual maintenance that you can enjoy once you exceed 12 months of subscription. On the other hand, the subscription includes accidental damage coverage for Rental products. Some examples covered: A puncture, a flat tire, a broken derailleur during a crash, etc.
If during the course of your subscription, your subscribed product breaks due to misuse, vandalism or negligence, this repair will not be covered by Decathlon, and you will have to assume the cost of the repair in a Decathlon workshop.
In case of doubt, contact your store, they will indicate the solutions adapted to the situation.
Do not do (or have done) any repair that you do not master perfectly. In fact, in the event that a problem occurs following this approach, you will be responsible for the costs derived from restoring the equipment.
In any DECATHLON store, you will find our Workshop service, which will allow you to repair the subscribed product.
We are just starting this adventure, we'll deploy this service step by step in all stores of the country.
There is no systematic refund, but if you can't wait or want to take the opportunity to change your offer, we will do our best to offer you a solution.
It is difficult to answer this question because it depends on the contracted offer and the circumstances. Whatever the responsibility, our teams in store or on the phone will do everything they can to make sure you're satisfied.
For more information, you can contact us through the following communication channels:
In the event that a robbery has occurred, you must file a complaint with the agents of the authority.
At the same time, if your subscription is less than 12 months (12 installments) you must pay 100% of the amount of the product with VAT. On the other hand, if your subscription is over 12 months (12 installments), you must pay 80% of the amount of the product with VAT.
Don't forget that theft may be covered by your other insurance policies (car, multi-risk home).
If with the previous help you still have any questions you can contact our customer service center
Hours: Monday to Saturday from 10:00 a.m. to 8:00 p.m.