Solve your issues and find all the help related to Decathlon Rent.
To subscribe to the rental service, you need to go to your favourite DECATHLON store, choose the product you want to rent and a salesperson will help you activate the subscription. Bear in mind that to subscribe to this service, you need to have a Decathlon account, a Visa or MasterCard, as well as a smartphone with Internet connection.
To subscribe to a Decathlon product rental, you must have a smartphone (with 4G access or capable of connecting to the store's WIFI), to which a link will be sent to pay. In addition, you must bring your Visa or Mastercard (no other cards are accepted), an identity document with a valid address (otherwise, you will be asked for proof of address less than 3 months old).
Once you have made the first payment of your subscription with your credit card, your subscription will automatically be validated and you can leave the store with your chosen product.
To be part of the subscription, the product needs to be available in-store, so you can enjoy your product as soon as the subscription starts.
Your subscription starts as soon as your first monthly instalment has been paid through your smartphone with your credit card, and it has been validated by our retailer. Remember that in the junior bicycle subscription, you must stay with us for at least three months.
Yes. To activate the subscription rental service, you must have a Decathlon customer account. At the time of subscription, the retailer will verify that you have a Decathlon account, and then we can activate the subscription. If you don't have a Decathlon account, all you have to do is go to the Decathlon website, "My account" section, fill in your email address, choose a password and fill in some fields such as your first name and surname. That's all. Don't worry, it's quick and easy to create. If you haven't done it before going to the store, it doesn't matter, a member of staff will do it with you in less than a minute directly in store. Remember that through your personal space, you can manage your payments, get receipts, etc.
No, currently the subscription can only be activated from the physical store, always with a shop assistant's help.
Do you have a problem with your subscription? Do you have a problem with your products? Questions about your contract? You can contact your nearest Decathlon store directly, or contact our Customer Service Centre through the following channels:
The first payment is made in store when registering the subscription contract, always accompanied by a salesperson. A message (SMS) will be sent to the smartphone, from which you can validate the chosen offer and accept the general and special terms and conditions. Finally, through this link, you need to enter the details of the bank card, from which the first payment will be made, along with future monthly payments.
This procedure is done from your smartphone; you don't need to go to the physical check-out desks.
Remember that you don't need to leave a deposit.
Are my payments secure? Yes, to offer you a secure payment and avoid fraud, we have selected the 3D Secure authentication system for paying by Visa and Mastercard. So your payments will be completely secure.
You can find the history of your invoices and the status of your payments in the "My invoices" section of our website rental.decathlon.com . Once logged into your Decathlon account, you must access your personal space.
Bear in mind that sometimes, payment may be rejected (you have changed your card, bank, exceeded your limit, etc.), in which case we will send you a reminder email, and you will find the amount of the payment adjustment to be made . You can make your payment with the same card or change your bank card through the website rental.decathlon.com , to put all your payments in order.
If you have a problem, don't delay - contact us at Customer Services, and together we will find a solution.
When you subscribe and before confirming your payment, you will be asked to validate the general and specific rental terms and conditions. Once validated, these conditions will act as a contract. You can find this information available on the website rental.decathlon.com
In the "My contracts" section, via your customer account, you can find all the information about your contracts, namely: your contract number, the amount of your monthly payment, the selected options and the general rental terms and conditions.
You can declare a change of address from the personal space of the web rental.decathlon.com , in the section "my payment details" and then "declare a change of address". We are obliged to ask you for proof of address less than 3 months old to be included, to make sure that everything is in order.
If you need to change your payment method used for your subscription for any reason, you can do so in the "Payment information” section of your Decathlon Rent profile. In this section, you will find your current payment method and have the option to update it. Here is the direct link to the "Payment information” section: https://rental.decathlon.com/profile/payment-info
This option is not possible. For a recurring payment, we have to respect certain secure "electronic commerce" payment rules that our store payment equipment does not accept. The good news is that if you don't have to go through the check-out desk, you don't have to wait to pay. You pay directly through your smartphone.
If you have any pending invoices, you can settle them in the "My Invoices" section of your Decathlon Rent profile. Here is the direct link to the "My Invoices" section: https://rental.decathlon.com/profile/invoices
At the moment, no. You can rent a bike by subscription privately. The means of payment used and general rental terms and conditions limit us for the moment.
You can check the stores where the service is available on the website in the "Available stores" section.
At the moment, this subscription service is available for an offer on children's bicycles that we sell today in our Decathlon stores. We are working to include other sports within the subscription offer. Little by little, we will offer other subscription rental offers (products + services) that allow you to enjoy a product without buying it.
Currently, there is no home delivery service. At the moment, we want to prioritise interacting with you in our physical store. Any new service involves questions, help and feedback, and we want to spend time discussing them together, if necessary.
When you sign up for a subscription, you commit to a minimum period (initial period) depending on the offer chosen. After this period, you can cancel at any time by returning your product before the monthly expiry date of your subscription to your Decathlon store. The subscription can only be cancelled in the physical store, after having returned the product. You cannot cancel the product online.
Please note that if you return the product to the store the day after the monthly due date, you will have to pay the next monthly fee.
Finally, to cancel your subscription, you must be up to date with your payments.
The answer is yes. To change your subscription product, you must cancel your current subscription, returning the product to the store where you activated it. Once the contract is closed, you can take out a new subscription for the product that best suits your needs.
The subscription rental agreement does not offer the option to buy at the end of the subscription. However, these products are intended to be re-rented or sold second-hand at the end of a subscription contract.
The subscription rental service includes services that differ depending on the offer. In the case of children's bicycles, the products have accidental damage cover, under a series of conditions stipulated in the general terms and conditions of subscription rental. All our products are guaranteed to be in good working order. Anything that is normal wear and tear is included in the service. Each case is different, but it can be said that in normal use you are covered. However, for any broken parts resulting from misuse, negligence or vandalism, the client must pay for the repair or replacement before finalising the contract. However, in no case and under no circumstances will accidental damage insurance cover financial losses derived from:
Finally, the product will be taken to our workshop team, and they will carry out a diagnosis of parts to be replaced, which the customer must later pay at checkout if not covered.
Don't worry, it's simple and uncomplicated. The retailer will carry out a quick inspection of the product. He will check the general condition, state of wear, accessories and parts to make sure that everything is correct. This takes no more than 2 minutes. At the end of this stage, in the vast majority of cases, your subscription will be closed. For any broken parts resulting from misuse, the retailer will tell you how to proceed and the possible repair costs you must pay.
Termination of your contract will lead to the end of the associated services.
Through our pagehttps://support.decathlon.ch/ you can find the relevant product manual. It's very simple, and you can quickly find your product and download all the information.
Refer back to your contract, and depending on the subscription rental offers, you will have included or optional services to help you solve this situation. In the case of junior bicycles, maintenance costs for normal use are included. On the other hand, the subscription includes accidental damage cover for rental products. Some examples covered: a puncture, a derailleur broken in an accident, etc.
If during your subscription, your rental product breaks due to misuse, vandalism or negligence, this repair will not be covered by Decathlon, and you will have to cover the cost of the repair in a Decathlon workshop.
If in doubt, contact your store, and they will indicate the appropriate solutions to the situation.
Do not carry out (or arrange to have done) any repair that you cannot do perfectly yourself. If a problem occurs following this approach, you will be responsible for the cost of restoring the equipment.
In any Decathlon store, you will find our Workshop service, which will help you repair your rental product.
We are just starting this adventure, we'll deploy this service step by step on other types of products.
There is no systematic refund, but if you can't wait or want to take the opportunity to change your offer, we will do our best to offer you a solution.
It is difficult to answer this question because it depends on the offer contracted and the circumstances. Whatever the responsibility, our teams in store or on the phone will do everything they can to make sure you're satisfied.
For more information, you can contact us through the following communication channels:
In case of theft, you must file a complaint with the relevant authority.
At the same time, if your subscription is less than 12 months (12 installments), you must pay 100% of the product amount with VAT. On the other hand, if your subscription is over 12 months (12 installments), you must pay 80% of the product amount with VAT.
Don't forget that theft may be covered by your other insurance policies (public liability).
If, with the previous help, you still have any questions, you can contact our customer service centre
Hours: Monday to Friday from 9.00am to 6.00pm Saturday: 9.00am to 12.30pm and 1.30pm to 5.00pm